Job Descriptions:
* To assist the Executive Housekeeper in all aspects of quality control of all Rooms and Public Areas.
* To provide training, supervisory guidance and support to all Room Attendants and outsourced attendants to ensure that they perform their duties effectively at all times.
* Assist in implementing all international Mandarin Oriental Hotel Group policies & procedures.
* Train all colleagues and outsourced colleagues to the highest standards.
* Ensure correct usage and maintenance of all equipment.
* Proactive communication with his/her colleagues and the management.
* To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
* To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Mandarin Oriental Hotel Group Legendary Quality Experience (LQE).
* Promote and recognize opportunities to provide guest service above and beyond all expectation.
* To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
* To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
* To conduct departmental orientation for all new colleagues.
* To liaise with the Training Manager on departmental learning and development needs.
employment jobs Requirements:
* Minimum Diploma or equivalent
* Must possess minimum 3 years experience in managing an international, luxury Hotel Rooms facility.
* Minimum Diploma hotel/hospitality College.
* Knowledge of technique and skills required for a modern housekeeping operation.
* Excellent training and development skills.
* Possess high degree of stamina, agility and flexibility.
* Be a self-motivator and motivator of others.
* Be thoroughly familiar with the safety features of each equipment and be responsible for the work place safety.
* Strong leadership and team player with good interpersonal relationship.
* Excellent administration and planning skills.
* Knowledge of chemical control and usage.
* Knowledge of utility management.
* Knowledge of controlling all consumable needs.
* Computer literate in Word and Excel.
* Proficient in written and spoken Indonesia and English.
* Possess a friendly, energized and outgoing personality.
* Very strong attention to detail.
If you meet the qualification above, please click " jobs vacancy "
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